Utility Bill Back Recovery
The Utility Bill Back Recovery Problem
When the client approached us, they were almost a year behind in billing tenants for utilities — leaving thousands of dollars uncollected.
- No utility charges billed for nearly 12 months
- No clear system in place to track tenant utility responsibilities for utility bill back recovery
- Owner’s cash flow was directly impacted by the utility bill back recovery challenge
Our Solution
→ We carefully read through each tenant’s lease agreement.
→ Identified utility responsibilities for every unit.
→ Set up detailed Tenant Pages in AppFolio to track these charges properly going forward.
→ Utility charges were posted directly to tenant ledgers in AppFolio.
→ Provided Property Managers with ready-to-use reports to reach out to tenants for recovery.
→ For tenants feeling financially burdened, we helped structure flexible payment installment plans.
→ Ensured smooth recovery without disturbing tenant relationships.
The Result
Thousands of dollars recovered for the property owner.
→ Clean and transparent utility tracking moving forward
→ Streamlined communication between tenants & property managers
→ A system ready to avoid such backlogs in the future
Impact Snapshot
|
Challenge |
Solution |
Outcome |
|
12 months of unbilled utilities |
Lease review + AppFolio setup |
Thousands recovered in utility bill backs |
|
No clear tracking |
Tenant ledgers updated & accurate |
Clean books & smooth recovery |
|
Tenant disputes risk |
Payment plans offered |
Happy tenants, improved cash flow |
Looking for Real Estate Bookkeeping That Drives Real Results?
Let us help you turn messy books into money recovered.
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