Utility Bill Back Recovery
The Problem
“When the client approached us, they were almost a year behind in billing tenants for utilities — leaving thousands of dollars uncollected."
- No utility charges billed for nearly 12 months
- No clear system in place to track tenant utility responsibilities
- Owner’s cash flow was directly impacted
Our Solution
→ We carefully read through each tenant’s lease agreement.
→ Identified utility responsibilities for every unit.
→ Set up detailed Tenant Pages in AppFolio to track these charges properly going forward.
→ Utility charges were posted directly to tenant ledgers in AppFolio.
→ Provided Property Managers with ready-to-use reports to reach out to tenants for recovery.
→ For tenants feeling financially burdened, we helped structure flexible payment installment plans.
→ Ensured smooth recovery without disturbing tenant relationships.
The Result
Thousands of dollars recovered for the property owner.
→ Clean and transparent utility tracking moving forward
→ Streamlined communication between tenants & property managers
→ A system ready to avoid such backlogs in the future
Impact Snapshot
| Challenge | Solution | Outcome |
| 12 months of unbilled utilities | Lease review + AppFolio setup | Thousands recovered in utility bill backs |
| No clear tracking | Tenant ledgers updated & accurate | Clean books & smooth recovery |
| Tenant disputes risk | Payment plans offered | Happy tenants, improved cash flow |
Looking for Real Estate Bookkeeping That Drives Real Results?
Let us help you turn messy books into money recovered.
